Supervisors and Performance Management Systems

How Supervisors Influence Performance: A Multilevel Study of Coaching and Group Management in Technology-Mediated Services

This multilevel study examines the role of supervisors in improving employee performance through the use of coaching and group management practices. It examines the individual and synergistic effects of these management practices. The research subjects are call center agents in highly standardized jobs, and the organizational context is one in which calls, or task assignments, are randomly dist...

Performance Management and Reward Systems

Benchmarking Performance Management Systems

The Balanced Scorecard and associated performance management approaches, has become a widely practiced and popular management reporting method in recent times. Moreover, enabling technology, which assists in the delivery and personalisation of corporate performance information, is having a deeper and more rapid impact than ever before. This paper presents a brief comparative benchmarking study ...

Performance Indicators of Hospital Safety and Health Management Systems Based on the Nursing Staff Viewpoints

Background and objectives: Health management systems play a very pivotal role in prevention and reduction of hazards and improvement of staff performance; therefore, this study was aiming to evaluate the performance indicators of safety and health management systems in Vali Asr hospital of Fasa from the perspective of its nursing staff. Method:</s...

Strategy, Management Accounting Systems, and Performance of Iranian Petrochemical Companies in the Light of Contingency Theory

In the present business atmosphere, an organization should be able to respond to environmental needs occasioned by rapid and dynamic evolution as quickly as possible. It is obvious that such ability is impossible without a proper strategic approach, strategic thinking, and a suitable management accounting system. This study attempts to investigate the relationships between strategy, management ...